The pandemic is shining a blinding light through the cracks in the health care system, and pressurizing our industry to respond, according to a new article in Business Insider featuring 26 industry leaders, including Cambia CEO Mark Ganz. The next few months’ reality is unknown, but we do know our health care system will never look the same.
The coronavirus is creating urgency around health care access, and actualizing telehealth for millions of first-time users. Though meeting the present need for virtual care is just one step, it’s undoubtedly moving in the direction of more person-centric health care experience.
“I'm hopeful that one of the things that will come out of this is that there'll be a reset of the social compact between those in 'the healthcare industry' and those who we serve and that it will be much more focused on the human experience and recognizing that what we're supposed to be doing is taking care of the individual,” said Cambia CEO Mark Ganz, in a recent interview with Business Insider.
I'm hopeful that COVID will unleash a human centered level of innovation because we have to have that in order to be able to get through this.
— Mark Ganz, Cambia CEO
Mark also predicts a swelling need for mental health resources, and a renewed sense of understanding of the connection between mental and physical health. For more on what’s to come in the coming era of health care from other industry leaders, read: How the coronavirus will permanently change healthcare, according to 26 top industry leaders.